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FAQ

Store Info

Q: How long have you been in business?

A: We have been in the jewelry business for years now.

Q: Do you have a physical store?

A: We are currently exclusively online.

Q: What are your store hours?

A: Our regular office hours are Mon-Fri, 9a-5p EST.

Q: How do I get in touch with you?

A: You can reach us via email at info@alfredandvincent.com or via Skype (skype ID: alfredandvincent.com)

 

Placing Orders

Q: I'd like to order an item as a gift.  Can I have it shipped directly to the person I'd like to give it to?

A: We can ship items worth $200 and below to a different address. For all items above $200, we can only ship to your billing address.

Q: Do you accept orders placed from outside the US?

A: Yes, we accept orders from outside the US.

Q: Do you take custom orders?

A:  Yes, we do! Please email us at info@alfredandvincent.com with the details and we'll get back to you right away.

Q: How do I pay for my order?

A: Once you are ready to place your order, simply click on your Shopping Cart and proceed to the check out.  You may pay for your order using PayPal (our recommended payment option), Visa, MasterCard, Discover or American Express.

Shipping & Handling

Q: Where does your store ship from?

A: All our items are shipped from our main office in Queens, New York.

Q: Do you offer a shipping discount for multiple items?

A: All of our items ship for free most via USPS Standard Mail and via UPS for items worth $700 and above.

Q: What mail service/shipping courier do you use?

A: We ship via USPS, UPS or FedEx.

Q: Do you ship internationally?

A: Yes. We can ship to virtually any address in the world. Please note, however, that there are restrictions on some products, and some products cannot be shipped to international destinations.  Kindly consult your local customs office prior to ordering to ensure that there will be no issues in receiving your orders.

Cancellations, Refunds and Returns

Q: Do you accept returns or exchanges?

A: Yes.  Most new, unopened items may be returned within 30 days of delivery for a FULL refund.  We will also cover the return shipping costs if the return was a result of our error (e.g. you received an incorrect or defective item, etc.).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Q: When can I expect my refund?

A: You can expect to receive your refund within 1-3 business days of us receiving your package.

Q: I never received my item.  What should I do?

A: If you had not received your item within the time frame specified, contact us immediately so we can coordinate with the courier to determine the cause of delay. If it is found that the item was lost in the mail, rest assured that we will replace your item.  All items above $75 are insured for your protection and we will make sure that you are taken care of.


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  • Welcome to Our Store

    Welcome to our store! 8 years, 21,000 customers, and 13,000 feedbacks later, …

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